When someone activates the flow in the bot, they must respond with the number of the option they want to choose. When it comes to WhatsApp Business, the important thing is to highlight that the flow nodes appear as a numbered list.
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Related article: How to Use Flows to Design Great Chatbot Conversations I have a great article for you to learn everything you can achieve with this resource. Design conversations and guide your customersĪlthough chatbots using flows are not ideal if you want more human dialogue, sometimes they can be what your customers need. The chatbot transcribes them into text and continues conversing naturally.Īivo | A Chatbot of WhatsApp Business to Educational Industry 4. The truth is, sending voice notes is easier and faster than writing. You won't need to think about this and you'll save a lot of time.Īnd lastly, your customers can also chat with the bot by sending audio. That said, many smart bots understand regionalisms and colloquial words. This can become a complication when it's time to upload content into the bot, especially if your customers are from different parts of the world. Thanks to conversational artificial intelligence, bots recognize misspelled words and give the correct answer.Įven when using the same language, many countries name certain things differently. We all write in a hurry and somtiems we amke man speling mistaekkes. Let him who has never had a typo in WhatsApp cast the first stone. You can also share links to videos with your customers.
Images and carousels are also good for displaying products and services or for introducing your company's latest discounts. It can also give your bot some personality. To get natural conversations, you can add emojis, just like you do when you talk to a friend.
Now, speaking of WhatsApp, it has certain limitations compared to other automated channels, such as the web channel.But this doesn't mean the answers have to be just text. They are deactivated when imported so you have time to prepare the content and activate them when you're ready. There are also packs by sectors and industries, like e-Commerce, Banking and Telecommunications, among others.Īll of these are already loaded with different ways to ask, so you only have to create the right answers for your company. You can find questions packages for celebrations like New Year's, Mother's Day and Halloween, for instance.
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You can upload the questions and answers manually or import them from Excel or Zendesk Guide.Īnother really useful option is to download preloaded content from the platform's Marketplace. The Aivo bot offers you different ways to upload knowledge. Once you have an idea, it's time to get the ball rolling. If you're unsure where to start, think about the following: will the bot handle customer support cases or will I use it to increase sales? Will it be available for everyone or only after having logged in? What questions are the agents always answering? The first step is to upload the questions and answers you know your customers will make. You can have all the digital channels you want, but if the chatbot content is not geared towards your customers, it won't be much help. Create a bot tailored to your companyīefore even thinking about WhatsApp, you need to bring your bot to life. It's important to know these in order to get a top-notch bot that helps your clients and reduces your agents' workload. WhatsApp as a channel has distinct features. You’ll also learn key strategies to automate customer service on this channel using omnichannel solutions with AI.īut if you want to first get an overview of WhatsApp and customer service trends, here's just the article for you. In this article, you’ll find tips and recommendations to make WhatsApp Business the present (and future) of your customer service. Are you serving your customers from the channel preferred by more than 1.5 billion people around the world? And if so, are you offering the best experience?
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